Tk299's Terms & Conditions — Know Before You Play

1 General Provisions

These Terms and Conditions apply to the use of the tk299 platform (tk299.win) and all its services. By creating an account or using the platform, you automatically agree to these Terms and Conditions.

Tk299 is a licensed online gaming and betting platform. All our services operate in accordance with international gaming laws and regulations. These terms are available in both English and Bengali; in the event of any conflict, the English version shall prevail.

2 Membership Terms

To register on tk299, the following conditions must be met:

• You must be at least 18 Years Registration by minors is strictly prohibited.
• Each person may only open one account. Creating multiple accounts is a violation of our rules.
• All information provided at the time of registration must be accurate and up to date.
• You must not register from any country where online gaming is prohibited by law.
• You must manage your account on your own behalf; playing on behalf of a third party is not allowed.

As part of the KYC (Know Your Customer) verification process, tk299 may request proof of identity, address, or payment method at any time. Withdrawals may be placed on hold until this process is completed.

3 Account Security

Keeping your tk299 account secure is your responsibility. Never share your password with anyone, and always close your browser after logging out.

• Use a strong password — at least 8 characters, combining uppercase and lowercase letters, numbers, and symbols.
• If you log in on someone else's device, always log out when your session is over.
• If you notice any suspicious login activity or unauthorized actions on your account, contact our support team immediately.
• Keeping two-factor authentication (2FA) enabled makes your account significantly more secure.

Tk299 is not liable for any losses resulting from unauthorized activity on your account, unless it is proven that the loss was caused by a fault in our system.

4 Deposits & Withdrawals

The following rules apply to all deposits and withdrawals on tk299:

• Minimum deposit amount: BDT 500
• Maximum single deposit: BDT 1,00,000 (may vary by payment method)
• All deposits must be made from a payment method registered in your own name.
• Depositing from a third-party account is strictly prohibited.

• Minimum withdrawal amount: BDT 1,000
• KYC verification is mandatory before your first withdrawal.
• Withdrawals must be made through the same method used for the deposit.
• Bonus balance cannot be withdrawn directly — wagering requirements must be met first.
• Unusual or suspicious withdrawal requests may be held pending a verification review.

5 Bonuses & Promotions

Tk299 bonus and promotion offers are designed to enhance the player experience. However, each bonus comes with its own terms that must be followed.

• Welcome Bonus: Up to 100% bonus on your first deposit — maximum BDT 10,000. Wagering requirement: 30x the bonus amount.
• Reload Bonus: A 30% reload bonus for active members every Monday. Wagering: 20x.
• Cashback: 5% cashback on weekly net losses, credited directly to your account.
• Free Spins: Free spin offers may be available on selected slots games. Winnings are subject to wagering requirements before withdrawal.

Tk299 reserves the right to modify, suspend, or cancel any bonus offer at any time. To stay informed about the latest offers, Promotions Page Check back regularly.

6 Gaming Rules

All games on tk299 are powered by certified RNG (Random Number Generator) technology, ensuring fair and unbiased outcomes.

• Each game has its own rules — please read them before you start playing.
• If a game is cancelled due to a technical error, all bets will be refunded.
• In Live Casino games, the dealer's decision is final.
• In Sports Betting, bets cannot be changed or cancelled once a match has started.
• Exploiting software bugs or glitches is strictly prohibited and may result in penalties.

7 Prohibited Activities

The following activities are strictly prohibited on tk299:

• Creating multiple accounts to claim bonus benefits (multi-accounting).
• Playing using bots, automation software, or artificial intelligence.
• Attempting to gain unauthorized access to another member's account.
• Using the platform for money laundering or handling illegal funds.
• Intentionally exploiting platform vulnerabilities or bugs.
• Harassing or disturbing other members.
• Registering with a fake ID or false information.

8 Limitation of Liability

Tk299 is not liable for the following:

• When a game session is disrupted due to loss of internet connection.
• For losses resulting from an issue with the user's own device.
• Delays caused by errors on the part of a third-party payment provider.
• If the account holder personally discloses their account information.
• When the service is temporarily unavailable due to unexpected technical issues.

Under all circumstances, tk299's maximum liability is limited to the value of the transaction in question. We are not responsible for indirect or consequential losses.

9 Account Closure & Suspension

Tk299 reserves the right to suspend or close any account for the following reasons:

• For violation of the Terms & Conditions.
• In cases of fraudulent activity or suspicious transactions.
• By directive of the relevant regulatory authority.
• At the user's own request (self-exclusion).

If an account is closed due to a rule violation, any bonus balance will be forfeited. For actual deposits, a decision will be made following a review.

10 Responsible Gaming

Tk299 believes gaming is for entertainment — not a source of income. We are committed to helping members build healthy gaming habits.

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Session Limit: Set a time limit for how long you play in a single session.
• Cooling-Off Period: Take a temporary break ranging from 24 hours up to 6 months.
• Self-Exclusion: Option to permanently close your account.

11 Dispute Resolution

If you have a complaint or dispute, please follow the steps below:

• Step One: Contact our support team via live chat or email.
• Step Two: Our support team will provide an initial response within 48 hours.
• Step Three: If the issue remains unresolved, it will be escalated to senior management.
• Final Step: Settlement through an independent mediator if required.

12 Policy Changes

Tk299 reserves the right to update these Terms and Conditions at any time. When changes are made:

• Members will be notified by email or via an on-platform notification prior to any significant changes.
• Any new rules will take effect within 7 days of being published.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated rules.