When gaming stops being fun and starts becoming a problem, making the right call is the biggest win of all. We're here for you.
Important Warning: Gaming addiction is real. This platform is for users aged 18 and above only. If you feel that gaming is having a negative impact on your daily life, seek help immediately.
Tk299 is more than just a gaming platform — we believe every player's safety and wellbeing matters far more than our bottom line. Responsible gaming isn't an added perk for us; it's a core part of who we are.
We encourage every user to keep gaming a limited, healthy form of entertainment in their life. Gaming should never be seen as a source of income, and chasing losses by placing more bets is one of the most dangerous habits you can develop.
To ensure responsible gaming on our platform, we follow international standards and continuously improve our safeguards. Read on to learn how we work to keep you protected.
Our Goal: tk299's core goal for responsible gaming is to ensure every user can play with full control and access help whenever they need it.
Responsible gaming means treating gaming as a form of entertainment where you stay in full control of your budget, time, and emotions. It's a mindset that accepts both winning and losing as normal, and never bets beyond your means under any circumstances.
In Bangladesh, many people end up spending excessive time and money on gaming in hopes of quick earnings or due to social pressure. Responsible gaming practices are essential to avoid falling into this situation.
Keep in Mind: Responsible gaming is not a sign of weakness — it's the greatest strength of a smart player.
Tk299 puts you in control of your own gaming experience. In your account settings, you can set the following limits yourself:
| Limit Type | Description | Duration | Status |
|---|---|---|---|
| Deposit Limit | Maximum deposit amount per day/week/month | Daily, Weekly, Monthly | Active |
| Bet Limits | Set a maximum bet amount per single wager | Per session | Active |
| Loss Limit | Automatically stops play once a set loss amount is reached | Daily, Weekly | Active |
| Session Time Limit | Set a limit on how long you can play each day | Daily | Optional |
| Reality Check | Reminds you how long you've been playing at set intervals | Every hour | Optional |
| Self-Exclusion | Fully suspends your account for a set period | 1 Month to 5 Years | In case of emergency |
Important: Lowering your limit takes effect immediately. However, increasing a limit requires a 24–72 hour waiting period to prevent impulsive decisions.
Gaming addiction develops gradually and can be hard to recognize in yourself. Watch out for the following signs:
Financial Warning Signs:
Emotional Signs:
Time-Related Signs:
Social Signs:
Warning: If you identify with three or more of the signs above, don't wait — seek help now. Gaming addiction is a recognized mental health condition and it is treatable.
Be honest with yourself. A "Yes" to any of the questions below means you should be cautious in that area:
Risk level:
Result: If 3 or more answers are "Yes," it's time to reconsider your gaming habits. If more than 6 are "Yes," you should seek professional help immediately.
If you feel like you need a break, tk299 gives you that option. Use the tools below to take a temporary or permanent break:
To take a break: Go to Account Settings → "Responsible Gaming" section → choose your preferred option. Or email [email protected] and we'll take action within 24 hours.
Keep in Mind: During self-exclusion, we will not send you any promotional emails or bonus offers, and you will not be able to create a new account.
Support from close family members plays the most vital role in overcoming gaming addiction. As a guardian, you can take the following steps:
Support for families: If you believe a family member is struggling with gaming addiction, reach out to us at [email protected]. We can point you toward the right help.
You are not alone. Seeking professional help is the most effective step you can take toward overcoming gaming addiction. Here are some resources that can help:
Emergency contacts: If gaming addiction is seriously affecting your mental health, go to the nearest hospital immediately or reach out to someone you trust. You are not alone — seeking help takes courage.
Tk299 strictly prohibits anyone under 18 from gaming on our platform. Age verification is mandatory at registration, and we may request KYC verification in any case where we have reason to doubt a user's age.
A Note for Parents: Keep your device passwords and payment information secure. Have an open conversation with your child about the risks of online gaming.
Managing your gaming budget responsibly is one of the most important aspects of playing responsibly. Follow one simple rule: only bet money you can afford to lose without it affecting your life.
Keep in Mind: Expecting regular income from gaming is not realistic. It's a form of entertainment, not a financial plan.
Tools and services always available to you for a responsible gaming experience on tk299
Set your own deposit, bet, and loss limits. Lowering a limit takes effect immediately, while increasing one requires a 72-hour waiting period — so decisions aren't made on impulse.
A pop-up notification appears on screen every hour — reminding you how long you've been playing and how much you've spent.
Take a cooling-off period of 24 hours to 6 weeks with a single click. Login is completely disabled for the duration.
Exclude yourself from the platform for 1 month to 5 years. Once activated, the exclusion cannot be cancelled before the period ends.
You can view a full breakdown of your gaming history, spending, and time played at any time.
Our Bangla-speaking support team is always available for any questions or assistance related to responsible gaming.
Gaming is a form of entertainment. It is not a solution to financial problems, a way to pay off debts, or a reliable source of income. Always keep the following in mind:
Frequently asked questions about responsible gaming